Cognition and Behavior · Human Capacity

Trust and reliance on AI: An experimental study on the extent and costs of overreliance on AI

Summary

Gave people the same advice twice and asked them to act on it, once labeled 'from an AI' and once labeled 'from a human expert.' The AI version was followed more often, even when following it cost the participant real money.

Topics: Behavior, Cognition, Work
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Reference

Klingbeil, A., Grützner, C., & Schreck, P.. (2024). Trust and reliance on AI: An experimental study on the extent and costs of overreliance on AI. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2024.108352